Limited Refund Policy: If, after sixty (60) days (after payment for license is received in full) of Licensee’s continuous use of the Product following the date of full purchase, Licensee is not satisfied with the Product, Licensee may request a full refund of the purchase price paid. To be eligible for such refund, Licensee must fully adhere to all of the following (the “Refund Parameters”): 1) Licensee must have utilized the product without interruption or manual intervention by Licensee for a period of sixty (60) calendar days; 2) Licensee must send a full downloaded and accurate copy of their journal tab and trade report to Horizon Quant Technologies for review; 3) Licensee must have maintained the exact recommended Product settings using a “Conservative” risk setting with zero adjustments or Licensee interventions for the entire sixty (60)-day period; 4) any losses caused by faults with Licensee’s VPS or remote desktop will cause Licensee to be ineligible for any refund as Horizon Quant Technologies cannot take responsibility for failures in software or systems not sold and licensed by Horizon Quant Technologies; 5) Licensee must have earned less than one dollar ($1.00) USD in profit using the Product within the 60-day period; 6) Licensee must have attended at least two (2) educational training sessions (held every other Tuesday evening, Eastern Time) provided by Horizon Quant Technologies; 7) Licensee must have attended at least one of each of the educational setup & training calls provided by Horizon Quant Technologies a listed in Article 23 herein; 8) Licensee must have read the Product manual in full, followed by written or verbal confirmation prior to the end of the 60-day period; 9) Licensee must have funded their broker trading account linked to the Product with a minimum of ten thousand ($10,000.00) dollars USD and maintained such principal balance for the duration of the 60-day period. For this purpose, Licensee may utilize a “demo” or “live” account; 10) As broker manipulation is often the reason for trading account losses, Licensee may not have utilized an unsupported broker. For a list of un-supported brokers, please visit www.horizonalgo.com and review the Frequently Asked Questions

 

To request a refund under either the Limited Refund Policy as outlined above, Licensee must provide written notice of its request to Horizon Quant Technologies within seven (7) days following the 60-day (in the case of a refund request) period, as applicable. Upon receipt of the written notice, if the Licensee has followed all parameters stated herein, Horizon will assess and (at its discretion) process the refund of the purchase price or profit compensation as applicable within 5-7 business days. Licensee acknowledges that it has read, understood, and agreed to the terms of the Horizon Quant Technologies Limited Refund Policy.

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For more information regarding this policy, contact us at support@horizonalgo.com